Written by Shikhar Singh
What is knowledge base software?
Knowledge base software is a very useful tool that helps you store, organize and retrieve information, making them easily accessible to users.
What is the best knowledge base software?
The best knowledge base software is the one that is easy to use, have useful features, affordable, and fits your work environment
What are the benefits of knowledge base software?
Knowledge base software helps minimize communication errors and reduce customer support costs.
What is Answerly and Helpjuice?
Both are knowledge base tools that help you to create and organize knowledge base for your organization.
For whom:
- SMBs/SMEs
- Online businesses
- Startup
- Agencies
- Solopreneurs and freelancers.
- Website owners
Alternatives to:
- Zendesk
- Document360
- Confluence
- KnowledgeOwl
- Wix Answers
- Helpsite
Use Cases:
- Self-service support for customers
- Video tutorials
- Training new employees
01
About Answerly
Answerly was created in 2018 as FAQ widget by FATOS BEDIU and is based in North Macedonia.
This platform now offers over 300 features and effects thousands of lives, making it a complete self-service solution.
It is a user-friendly and customizable software platform that covers all your business needs.
Answerly website 2022 | Comparison review
Answerly onboarding consists of two phases:
- First, you need to follow some steps to configure your account.
- After that, you will see the regular dashboard.
The instructions are clear and easy to follow.
Answerly dashboard:
About Helpjuice
Helpjuice was founded in 2011 by Emil Hajric as FAQ Widget and is based in Miami, Florida.
Two essential things have been accomplished by companies, thanks to the Helpjuice knowledge base:
- Providing quality self-service support to customers through the Helpjuice knowledge base.
- Establishing an internal knowledge base is a great way to provide instant knowledge to your team members.
Helpjuice website 2022 | Comparison review
Helpjuice onboarding consists of two phases:
- To request a demo account, you must first complete the following steps.
- The next screen is the regular dashboard.
The step-by-step instructions are easy to follow and clearly laid out.
Helpjuice Dashboard:
Final thoughts on best knowledge base software:
Both Answerly and Helpjuice are good knowledge base software. Both provide instructions for getting started, but I found Answerly to be more straightforward. It is beginner friendly and has no learning curve.
I really liked Answerly's intuitive user interface. The Color Studio in Answerly allows you to customize the entire knowledge base with the color and design that best suits your brand or business.
This shows that the software that offers the best accessibility wins. So Answerly is the winner in this round.
Final Rating:
Here are the ratings:
9/10 to Answerly
7/10 to Helpjuice
Features
Nothing beats a side-by-side features comparison
(Check the table below...)
02
Features | Answerly | Helpjuice |
|---|---|---|
Knowledge base | ||
Contact page | ||
Analytics | ||
SEO optimization | ||
Google like search | ||
Notify widget | ||
CMS & Answer editor | ||
Search widget | ||
Help desk widget | ||
Color studio | ||
Knowledge base templates | ||
Custom domain | ||
Automated backup |
Conclusion knowledge base software features
Both tools are good knowledge base software and have many features.
Here are the features you get with both:
- Pre-built knowledge base templates
- Provides analytics, so you can see what users are searching for
- Includes a contact page to help customers if they can not find an answer
- Instant Google-like search function
- Collaborate with your team members and assign roles to them
- Supports a feedback system for your answers
Answerly unique features:
- You can embed your knowledge base as a widget on any page of your website
- Control how your knowledge base looks when it is linked from another website
- Allows you to add your social media profiles to your knowledge base
- Allows you to respond to all requests you receive from the contact page from the Answerly dashboard
- Autoresponder features in the chat inbox
- Ability to drag and drop answers inside categories
- WYSIWYG editor & notification widget
Helpjuice unique features:
- Customizes the knowledge base for you
- Control who sees what: you can set articles to public, internal or private
- Import and export data feature
- Supports multiple languages
- Trello-like article planner & media library
- Supports PDFs and even searching for content in images
- Instant support with Swifty: your in-app help wizard
- Integrations for Slack, Salesforce, Zendesk, Google Chrome, Olark, Zapier, Microsoft Teams, Freshdesk
Conclusion features:
If we talk about features, both tools are good knowledge base software. However, Answerly has some additional features like the Notify widget and Color Studio.
Answerly's WYSIWYG editor makes customization easy, while some of Helpjuice's customization tools require a bit of HTML and coding knowledge to improve the knowledge base website. However, Helpjuice offers to help you customize your website - which is a bonus.
Both tools offer analytics to help you gain actionable data and insights.
Helpjuice offers the ability to save images, but there is no folder system for images, so they quickly get lost in an endless feed.
Answerly has more than 300 features, while Helpjuice also has plenty of features and powerful integrations to make your job easier.
In this round, both tools are good. Both allow you to help your customers with a powerful knowledge base built with them.
So it's a tie.
Final Rating:
Here are the ratings:
8/10 to Answerly
8/10 to Helpjuice
03
Pricing
Answerly Pricing Overview:
Answerly offers a 14-day free trial with their branding to a paid version with various features. Plans at https://answerly.io/ start at $19 and range up to $75 per month.
Answerly also offers a free forever plan, but with very limited features.
Here are the paid plans:
Starter for $19/Mo: 100 Answers – 15 Categories – Two Seats
Pro for $75/Mo: Unlimited Answers – Unlimited Categories – 10 Seats
Take a look at Answerly paid pricing details:
Answerly Lifetime Deal Pricing Overview:
The lifetime deal is published in Pitchground with 60 days money back guarantee and offers four plans:
- Plan A (Starter): $49/lifetime - 2 User Seats- 100 Answers - 15 Categories- 6 Months Archive
- Plan B (Starter Plus): $97/lifetime - 5 User Seats- 200 Answers - 40 Categories- 6 Months Archive
- Plan C (Pro): $197/lifetime - 10 User Seats- Unlimited Answers - Unlimited Categories- 2 Years Archive
- Plan D (Pro Ultimate): $297/lifetime - Unlimited User Seats- Unlimited Answers - Unlimited Categories-3 Years Archive
Take a look at the Answerly lifetime deal pricing details:
Helpjuice Pricing Overview:
Helpjuice offers a 14-day free trial and a paid version where you can use your own domain and access users. There are pricing plans that start at $120 and go up to $499.
Helpjuice offers four plans that vary in the number of users and pricing:
- Starter for $120/Mo: 4 users – All Features – Free Expert Customization
- Run-Up for $200/Mo: 16 users – All Features – Free Expert Customization
- Premium Limited for $289/Mo: 60 users – All Features – Free Expert Customization
- Premium Unlimited for $499/Mo: Unlimited users – All Features – Free Expert Customization
Take a look at Helpjuice paid pricing details:
Final thoughts on Pricing:
Both the software offer a 14-day free trial for their paid plans. Helpjuice has more pricing options for the paid plans, which differ only in the number of users. But the prices are very high compared to Answerly.
Helpjuice offers all features in all paid plans. Answerly, on the other hand, has a free plan, but with very limited features.
There are two paid plans, and all features are only available in the highest price tier.
If we just talk about the monthly prices, assuming you have 10 members in your team, Helpjuice will cost you $200 per month to use all the features, while Answerly charges $75 per month only.
With Helpjuice, you can have an unlimited number of users on their top-level plan, but practically no business or enterprise needs an unlimited number of users.
With Answerly, at the time of writing this review, there is an active lifetime deal as well.
For the same price you spend on a monthly subscription to Helpjuice's top-level plan, you can have Answerly's lifetime top-tier plan.
In this round, we conclude that Answerly has affordable and generous pricing plans and also offers a lifetime deal.
So Answerly is the winner in this round.
Final Rating:
Here are the ratings:
9/10 to Answerly
8/10 to Helpjuice
Battle Decision
Answerly
The battle has come to its final decision, and this time the winner is Answerly. Let us see why?
Knowledge base software:
- With a knowledge base, you can empower your customers to help themselves, reducing your customer support by up to 60%.
- Also, with knowledge base software, you can give your team instant answers to the questions they need without having to write an email to other team members.
- It's also important to find user-friendly knowledge base software for customers, as well as for your customer support team, to be able to give your customers quick answers on the spot.
- We found Answerly to be more straightforward and easier to use. The user interface is also very intuitive.
- So Answerly wins this round of the battle between two knowledge base software.
Knowledge base software features:
- Both knowledge base software has all the basic features to create a powerful knowledge base that provides instant answers to your customers.
- Answerly has some unique features like notification widget, knowledge base widget mode, rating system and WYSIWYG editor.
- Helpjuice, on the other hand, supports multiple languages, the ability to control who sees what, and integrations.
- Overall, both tools have almost similar basic features, and their unique features balance each other out.
- So, it's a tie in this round.
Knowledge base software pricing:
- For every business out there, knowledge base software is an indispensable tool.
- But paying high bills have always been a problem for a business. So, they look for software that is affordable and does its job really well.
- When it comes to price, Answerly offers simpler options and is quite affordable compared to Helpjuice.
- At the time of writing this review, Answerly is also offering a lifetime deal.
- So Answerly is the winner in this price round.
Final Thoughts:
Overall, Answerly is the better knowledge base software and the winner of this battle.
It is a complete platform with a CMS, a contact form for when answers are not found, and powerful widgets.
Earlier, it used to be a big problem to spend hours on-hold on a phone call with a customer support representative or send them an email when you had a question about a particular product or task to perform.
But with a knowledge base, now companies can provide their customers and team members with helpful troubleshooting content so they can help themselves.
It's time to minimize your support spend and focus on your business services.
So, what are you waiting for?
Now It’s time to MAKE YOUR CHOICE.